Zapp scales a global fleet with Captur
When time is money, creating a scalable process is key for rapidly-growing industries like last mile. For already busy fleet managers, creating an easy, automated process, is a priority for quickly scaling businesses
Zapp
London, United Kingdom
5 hours
saved per week
20.3%
increase fleet uptime
10 days
faster to fix damage report issues
The challenge
Last-mile delivery is one of the fastest-growing sectors in logistics, and Zapp needed to scale its fleet operations quickly across multiple cities. Fleet managers were drowning in spreadsheets, manually tracking vehicle condition, damage reports, and compliance checks. With hundreds of riders joining each month, the existing process simply couldn't keep up — and missed damage was costing thousands in unrecovered repairs.
The solution
Captur's on-device photo validation was integrated into Zapp's rider onboarding and daily check-in flows. Riders now capture standardised photos of their vehicles at the start and end of every shift. Captur's AI validates each image in real time — checking angles, lighting, and completeness — so fleet managers no longer need to chase riders for missing or unusable photos.
From spreadsheets to a single platform
Before Captur, damage reports were scattered across emails, WhatsApp messages, and shared documents. Information was regularly lost, and disputes over pre-existing damage were difficult to resolve. With Captur, every inspection is timestamped, geo-tagged, and stored in a single platform accessible to stores, suppliers, and fleet managers. The result is a clear audit trail that has dramatically reduced the time it takes to resolve damage claims — from weeks to days.
Results
Within the first three months of deployment, Zapp saw a 20.3% increase in fleet uptime and saved over five hours per week in manual administration. Damage report resolution times dropped by ten days on average, and the operations team gained real-time visibility into fleet condition across all locations.
Captur transformed our fleet process from dependence on spreadsheets to a one platform reporting system. It enables the stores and suppliers to benefit from real-time data and provide effective resolve for a great uptime
