GoBolt Launches Next-Gen AI Proof of Delivery Technology with Captur

GoBolt and Captur have joined forces to introduce meaningful innovation to the logistics sector. GoBolt is a tech-enabled logistics provider serving mid-market and enterprise businesses across the U.S. and Canada. With a mission to simplify logistics, GoBolt built their own Warehouse and Transportation Management Systems to solve third-party logistics inefficiencies and deliver sustainable, integrated solutions. 

Captur is the leading on-device AI platform for growth stage companies providing logistics and transportation services. Captur’s software validates images in real-time on any mobile device to help companies protect quality and grow their brand reputation as they scale. The company operates across the US, Europe, and Asia with global partners.

The Industry Context: A Sector Ripe for Innovation

• The Last-Mile of Automation: While the logistics industry has made significant strides in areas like route optimization and real-time tracking, advancements in last-mile delivery and proof of delivery (PoD) systems have been harder to realise. Many providers are now exploring modern technologies to enhance visibility, reduce disputes, and improve the customer experience.
• The DNR Dilemma: Delivery Not Received (DNR) claims are a persistent pain point within the industry, costing time, money, and customer trust. Many retailers still rely on outdated processes and manual reviews, leading to inefficiencies and limited accountability.

“We saw Delivery—not just the act of it, but the proof of it—as one of the last unresolved friction points in the customer journey. DNRs are a tough problem for retailers and couriers alike, and we knew AI could offer a smarter, more scalable solution. Partnering with a forward-thinking team like GoBolt, who were already embracing technology at their core, made this an ideal collaboration to bring that vision to life.”

— Charlotte Bax, CEO & Founder at Captur 

The Technology: What Captur and GoBolt Have Built

• What It Does: Captur’s AI-based PoD solution automates the detection of key delivery moments—like when a package is clearly visible at the doorstep—turning courier-captured images into actionable insights.
  

• How It’s Different: Unlike traditional PoD methods that require manual tagging or post-hoc dispute resolution, Captur’s technology works in real-time, on-device, to verify delivery conditions. It is completely automated and integrates directly into existing driver apps.
  
  
• GoBolt’s Implementation: GoBolt became one of the first logistics providers in North America to fully integrate Captur’s AI-powered SDK across its delivery operations. The rollout was seamless and GoBolt was fully operational in just four weeks.
  
  
• Integrated Touchpoints: GoBolt replaced their existing PoD flow in the driver app with Captur’s ReactNative SDK to achieve a live-scanning experience with AI feedback.

The Results: Impact in Weeks, Not Months

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"The ROI was immediate and measurable. We integrated Captur's SDK in four weeks and saw DNR claims drop 30% in week one. What impressed me most wasn't just the AI accuracy, it was that delivery associates didn't slow down. Any tech that adds friction at delivery kills operational efficiency. Captur proved you can have both higher quality and faster throughput, which frankly, most 'AI solutions' in logistics can't deliver on."

– Heindrik Bernabe, CTO & Co-Founder at GoBolt

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• Fewer DNRs: GoBolt saw a 30% drop in DNR claims reported in the first week, improving brand and shopper sentiment, while reducing internal support and dispatch costs.
  
  
• Better PoDs: Deliveries without a visible package in the image decreased by 20%, giving GoBolt and their customers more confidence in their delivery performance.

• Increased Compliance: Approximately 96% of drivers re-attempted photo capture when shown a warning that not all PoD criteria were met—demonstrating strong engagement and trust in the AI’s feedback.
  
  
• No Added Friction: Crucially, there was no increase in session time for drivers (< 2 mins), preserving speed and efficiency at the point of delivery.
  
  

What This Means for the Logistics Industry

• Smarter Oversight for Retailers: Retailers partnering with providers like GoBolt can now access indisputable, AI-verified PODs—helping them improve their shopper and delivery experience.
  
  
• Proactive Monitoring: With real-time insights, operations teams can identify potential PoD issues as they happen, not after the fact.
  
  
• Fewer Lost Packages, Happier Customers: Improved visibility means happier customers, fewer disputes, and fewer refunds across the board.
  
  

Final Thoughts

With AI-powered Proof of Delivery now fully deployed across GoBolt’s operations, the next evolution on the horizon is Proof of Address—a technology designed to ensure every package reaches the correct doorstep, with precision and confidence.

GoBolt’s collaboration with Captur demonstrates that AI in logistics isn’t just a buzzword—it’s a practical, scalable solution to one of the industry’s most stubborn problems. As more carriers adopt intelligent PoD technology, we can expect a new standard for last-mile delivery: one that’s faster, clearer, and fairer for everyone involved.

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