Zapp is a global on-demand convenience app, delivering in minutes, 24/7, snacks, drinks, essential groceries, and everyday household products.
Successfully operating a last mile delivery network is extremely challenging: thousands of riders, across hundreds of locations, all sharing a fleet of rented assets. Scaling efficiently requires accurate reporting and complete visibility.
When launching Captur for Zapp we had the goal of automating and scaling the fleet management and damage reporting process, with the challenge of implementing one solution across each location.
Prior to Captur, Zapp was using several processes to manage their fleet: manual sign-in and out of vehicles on clipboards, spreadsheets to track damage, and manual reporting into multiple supplier forms.
We began by replacing multiple, manual spreadsheets for tracking the condition of each vehicle - with easy to use QR codes on each asset. Giving both riders and managers the ability to report damage and record daily condition checks on any mobile phone.
We rolled out to all locations within two weeks, with glowing reviews from the team. One store manager shared, “I’ve been with the team since the very beginning and this is literally the best thing they’ve done! Reporting damage is a massive problem.”
Finally, we worked with suppliers to integrate tools - so the Zapp teams only need to report issues once and the right party is notified instantly.
With these tools in place, we saved the team 5 hours of manual reporting per week, giving managers back valuable time. Within less than three months, vehicle uptime also increased by 20.3%.
Nadeem, a lead Fleet Manager at Zapp, said "Captur transformed our fleet process from dependence on spreadsheets to a one platform reporting system. It enables the stores and suppliers to benefit from real-time data and provide effective resolve for a great uptime"
And Zapp's partners benefited as well, reducing the time to fix issues from ~2 weeks to 2 days with faster, more accurate damage reports. With one scalable tool in place, Zapp can now scale their assets as quickly as they deliver.